Need to talk to a human? Here are the official iRobot support phone numbers for the US, UK, and Canada, plus how to find local repair centers.
Before calling support, ensure you have your serial number ready. You can find it on a sticker behind the bin or etched on the bottom of the robot near the wheels.
Official contact methods for iRobot customer service and technical support across different regions.
- Primary Method: Phone or Live Chat
- Availability: Usually Mon-Fri 9 AM - 9 PM ET
- Regions: US, Canada, UK, Australia
North America (USA & Canada)
- Official Human Support: 1-877-855-8593
- Hours: Monday – Friday, 9:00 AM – 9:00 PM ET; Saturday – Sunday, 9:00 AM – 6:00 PM ET.
TIP: Senior Tip: When calling the support number, you may encounter an automated menu. Simply stay on the line or press ‘0’ to be connected to a live human representative. We recommend calling in the morning for the shortest wait times.
United Kingdom
- Phone Number: 020 8865 3171
Out-of-Warranty Repairs
If your Roomba is over 1 year old and you’re not comfortable opening it, don’t worry. iRobot has a network of authorized shops. You can call the support number above, and they will help you find a local repair shop that can pick up the vacuum from your home if needed.