Need to contact Shark support? Here is the official phone number, live chat options, hours of operation, and tips for getting faster help with your claim.
When your Shark vacuum breaks down or you need replacement parts, you will need to contact Shark customer service. Here is everything you need to know to get fast, effective help.
Need to contact Shark support? Here is the official phone number, live chat options, hours of operation, and tips for getting faster help with your claim.
- Symptoms: Need to contact Shark for repairs, Want to file a warranty claim, Looking for replacement parts
- Tools: Model Number, Serial Number, Proof of Purchase
- Difficulty: Easy
Official Contact Information
Phone Support
- Phone Number: 1-800-798-7398
- Hours: Monday - Friday: 9:00 AM - 9:00 PM EST
- Weekend Hours: Saturday - Sunday: 9:00 AM - 6:00 PM EST
Live Chat
- Website: sharkclean.com/support
- Availability: Same hours as phone support.
- Tip: Live chat is often faster than phone, especially during peak hours.
Email Support
- Shark does not publish a direct support email. For written communication, use the contact form on their website.
Before You Call: Gather This Information
To speed up your support call, have the following ready:
- Model Number: Found on a sticker on the vacuum body (e.g., NV352, IZ682H).
- Serial Number: Usually near the model number or on the bottom of the unit.
- Proof of Purchase: A receipt or order confirmation showing the purchase date.
- Description of the Problem: Be specific. “Brush roll stopped spinning after 6 months” is better than “it broke.”
Tips for Faster Service
- Call Early: Lines are shortest right when they open (9:00 AM EST).
- Use Live Chat for Simple Issues: Replacing a filter or getting parts info is often faster via chat.
- Be Polite but Persistent: If your issue is just outside warranty, a polite explanation may still get you a courtesy replacement.
- Register Your Product: If your vacuum is registered at sharkclean.com, the agent can pull up your information automatically.
TIP: If you are on hold for a long time, ask for a callback option. Shark’s system sometimes offers to call you back when an agent is available.